Cloud backup: from no fallback plan to hours-long recovery
Multi-location dental network, 25 practitioners, Buenos Aires, Argentina
100%
Automated backup coverage
< 15 min
Recovery point objective (RPO)
< 4 h
Recovery time objective (RTO)
Quarterly
Successful recovery tests
Challenge
Each location's patient records lived on the local office computer, with no offsite backup. The risk was clear to the team, but it was never a priority until one location was burglarized and lost months of records that could never be recovered.
Approach
We first defined which information was critical and irreplaceable — patient records, imaging, scheduling — and designed a 3-2-1 backup strategy with automated cloud copies from every location, without relying on anyone remembering to do it manually.
Solution
We implemented automated, encrypted backup from every location to the cloud, with quarterly scheduled recovery tests to confirm the copies actually work. We documented a simple recovery plan that any team member can follow in an incident.
In the client's words
“Losing an entire location's records taught us the most expensive lesson possible. Now we sleep easy knowing there's a real, tested copy somewhere else.”
Network IT coordination
Services applied
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A real project, presented anonymously to protect client confidentiality. Results reflect this specific context and may vary in other operations.