Billing cycle
Managed and connectivity services are billed on a recurring basis as agreed in the service contract (monthly in most cases). One-off installation or implementation projects are billed according to the milestone schedule defined in the corresponding proposal.
Payment methods
Available payment methods depend on the billing country — they are confirmed during onboarding, and you can check them anytime by writing to [email protected].
If an invoice doesn't match what you expected
- Check the billed line items against the signed contract or proposal.
- If there's a discrepancy, email [email protected] with the invoice number and the specific line item in question — no need to open a technical support case for this.
- The administrative team responds with the detail or corrects the discrepancy if warranted.
Changes to your contracted service
If you add or remove service scope (more locations, more equipment, a new service), the adjustment is reflected in the billing cycle following the change, unless something different is agreed in writing.