DITAP SpA
Use and purchase terms
October 10, 2026
1. Company and scope
DITAP SpA · RUT 78.532.132-4 · Esmeralda 671, Puerto Natales, Chile · [email protected] · +39 345 243 5103
These terms govern website use and contracts with DITAP. Browsing does not purchase a service. The accepted proposal or order confirmation identifies the contracted scope and price. Mandatory consumer rights prevail over conflicting clauses.
2. Proposals, price and confirmation
Before purchase, the offer must identify features, availability, deliverables, total price, currency, taxes and charges, payment method, delivery or activation time and duration. Software offers must also identify included users, limits, renewal and termination terms. Website use alone does not create automatic renewal. Enquiries and demo requests create no purchase obligation. Keep the accepted proposal and order confirmation.
3. Services, software and support
The contract defines implementation, licences, training, support channels and hours. It does not imply 24/7 service or an unspecified availability commitment. Access, backups, recovery, export and deletion must be defined for the product before uploading data. Management features do not replace healthcare, legal or financial professional decisions. A demonstration does not establish that every module is commercially available.
4. Digital content and delivery
For ebooks and other digital content, the listing and confirmation must identify format, content, price and delivery method. The licence permits the use specified in the purchase and does not transfer copyright. If payment is confirmed but access is missing, contact [email protected] with the order reference, without full card details. Delivery failures or defective content remain subject to applicable statutory remedies.
5. Cancellation, withdrawal and refunds
Request cancellation or exercise applicable withdrawal rights at [email protected], identifying your order and reply contact. Chilean consumers generally have 10 days to withdraw from distance purchases, subject to statutory rules for the product or service and its performance. EU consumers generally have 14 days for distance contracts. Exceptions for digital content or services already started apply only when all legal requirements are met, including information, request or consent and express acknowledgment where required. Acceptance of these terms alone does not waive withdrawal. There is no blanket no-refund rule for software or ebooks. Applicable warranties, refunds and statutory deadlines are respected; written agreements also apply to business purchases.
6. Permitted use and liability
Unauthorised access, interference, malware and infringement of third-party rights are prohibited. Measures against misuse must be proportionate and do not remove acquired rights. DITAP is accountable under its contract and applicable law: these terms do not exclude liability for wilful misconduct, negligence or non-excludable duties, or remove warranties and consumer rights. External providers do not remove DITAP’s obligations to customers.
7. Complaints, law and changes
Enquiries, support requests and complaints: [email protected] or +39 345 243 5103. Include the reference and a description without sensitive data. You may approach competent authorities or courts directly; prior contact is not a waiver or a condition limiting your rights. Agreed law and jurisdiction do not displace mandatory residence-based protections where applicable. Dated updates do not retroactively change accepted orders or contracts.
Information specific to this website
Website Title
DITAP SpA RUT 78.532.132-4
Esmeralda 671, Puerto Natales, Chile.
Commercial attention, support, and privacy. [email protected]WhatsApp: +39 345 243 5103.
Use of the site
You can access the content and contact us to evaluate a service. However, you must not use the site to introduce malicious code, bypass access controls, send false data from third parties, or interfere with its operation. Browsing the site does not grant access to private systems or a license for the software presented.
Scope of this vertical.
Each vertical and product has its own scope and availability. A link within the ecosystem doesn’t mean that all modules are included in a single agreement; the proposal identifies the benefits and the corresponding counterpart.
Consultation, proposal, and contract.
The form records a request for contact – it does not involve a payment, purchase, reservation, or automatic acceptance of a contract. Before entering into an agreement, the proposal must identify the provider, the services offered, the total price and currency, applicable taxes and fees, method of payment, deadlines, support details, and termination conditions. In software, it must specify modules, users, hosting, and data processing, as well as data export or return according to the service.
The terms regarding cancellation, withdrawal, return, and guarantees must be disclosed before accepting or paying. This text does not exclude consumer legal rights, nor does it allow for unilateral modification of an already accepted contract. Any expressly agreed-upon offers and commitments must be honored.
Contents and links
The brands, logos, and materials are the property of their respective owners. Their presence does not imply endorsement or representation. You may share links; for any reuse of materials beyond what is permitted by law, please contact the relevant owner. Third-party websites have their own terms and conditions.
Attention and resolution of inquiries
To request a correction, file a complaint, or inquire about a service, write to… [email protected] Please specify the page or reference for your request. If you are a client, please also use the channels defined in your contract. This site does not establish a permanent hours of operation or a guaranteed response time.
The rights and remedies provided for in applicable legislation remain in effect. These conditions do not constitute a waiver of legal action, guarantees, or any rights that cannot be waived.